How GhostAgent Works
From customer message to smart reply — GhostAgent helps businesses handle Instagram and WhatsApp conversations automatically, accurately, and professionally.
1. Connect
Connect Instagram or WhatsApp and set up your business in minutes.
2. Configure
Add products or services, choose your AI tone, and define response rules.
3. Automate
GhostAgent answers questions, captures orders, and books appointments 24/7.
The Brain Behind GhostAgent
We built GhostAgent on a strict architecture to ensure reliability. It never guesses inventory or makes up prices.
LLM Understands
The AI understands customer intent, even with messy wording, Arabizi, or mixed-language messages.
Code Acts
GhostAgent uses reliable business logic to decide what should happen next based on your setup.
Database Proves
Orders and appointments are only confirmed when the system actually saves them.
Guard Protects
A final safety layer prevents false confirmations or misleading replies from ever reaching the customer.
The Message Flow
Every customer message goes through a strict pipeline before GhostAgent replies.
Message Received
Customer sends a DM on Instagram or WhatsApp.
Context Loaded
System checks the conversation history and workspace rules.
Intent Understood
The classifier detects if it's a greeting, product question, or order cancellation.
Action Selected
The correct business logic handles the request.
Result Verified
Database confirms the stock exists or the calendar is open.
Reply Sent
A natural, accurate response is sent to the customer.
Never miss a sale in the DMs.
GhostAgent handles the entire checkout flow directly inside the conversation, checking live inventory and confirming orders.
Your automated receptionist.
GhostAgent checks your calendar, finds available slots, and secures bookings without double-booking.
WhatsApp Premium Features
Go beyond basic messaging. GhostAgent brings native flows, marketing broadcasts, and smart fallback logic to WhatsApp.
Native Booking Flows Coming Soon
Collect appointments and orders with native popup forms inside WhatsApp — no links, no redirects. Customers fill structured forms without leaving the chat.
Marketing Broadcasts
Send targeted promotional blasts to your WhatsApp customer base. Launch campaigns, announce sales, and re-engage past buyers with approved templates.
Smart Fallback Logic
If WhatsApp delivery fails, GhostAgent auto-retries with draft mode and alerts the manager. No message is ever silently lost — your business stays responsive.
Why Businesses Can Trust It
GhostAgent does not blindly guess. It verifies actions before confirming them.
Verified Confirmations
Never tells a customer an order is placed unless the database confirms it.
Smart Conversation Memory
Remembers what the customer said 5 messages ago.
Cross-Platform Sync
Instagram and WhatsApp share the exact same AI brain, inventory, services, and business rules — configure once, deploy everywhere.
Everything stays organized.
GhostAgent doesn't just reply to messages — it acts as your operating system. Every captured order, booked appointment, and conversation is neatly organized in your dashboard.
Frequently Asked Questions
Does GhostAgent work with Instagram and WhatsApp?+
Yes, and they share the exact same brain and business logic.
Can it understand Arabizi?+
Yes, the AI classifier understands English, Arabic, Franco-Arabic, French, and mixed languages perfectly.
What if I want to jump in and reply myself?+
You can pause the autopilot at any time directly from the dashboard and take over the conversation.